TERMS AND CONDITIONS OF THE KALDUN.PL ONLINE SHOP AND PRIVACY POLICY

The online shop at www.kaldun.pl is operated by a business registered in the Central Register and Information on Economic Activity (CEIDG) of the Republic of Poland.
Seller’s contact details: a) Email: kaldun@kaldun.pl b) Telephone: 789851999
The terms used in these Terms and Conditions have the following meanings: a) Shop - the online shop available at www.kaldun.pl; b) Seller - the Shop; c) Buyer/Customer - a natural person, legal person or organizational entity making purchases in the Shop; d) Consumer - a natural person entering into a legal transaction with a business for purposes not directly related to that person’s business or professional activity; e) Terms & conditions - this document.
Contracts are concluded in Polish.
To use the Shop and place orders, you need a device with an up-to-date web browser and internet access, as well as an active email account.

All prices in the Shop are expressed in Polish zloty (PLN). The Seller is exempt from VAT, so the prices shown are final prices (they do not include VAT and no VAT is added).
The total amount payable consists of the product price and the delivery cost, which is disclosed to the Buyer before the order is placed. Every sale is accompanied by a document confirming the purchase (proof of purchase or, at the Customer’s request, an invoice without VAT).
Order processing time is up to 14 business days from the purchase date (for cash on delivery, if available) or from receipt of the funds in the Seller’s account for advance payments.
For card payments, order processing time starts when payment is successfully authorized.
During promotions in the Shop, processing may take longer. However, the Shop will make every effort to keep it within 30 business days.

Online payments by instant bank transfer and payment card are processed by mElements S.A.
The Shop offers the following payment methods: a) Electronic payments and traditional bank transfers. b) Card payments. Accepted card types: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro. c) Deferred payments (e.g. PayPo). PayPo deferred payments are available only to a Customer who is an adult consumer, has a PESEL identification number and resides in Poland, is able to repay their obligations and has received a positive creditworthiness assessment from PayPo.
To process payments through Paynow, PayPo, PayU, Przelewy24, Dotpay or PayPal, Buyers’ data is passed to the relevant payment providers.
The Customer must pay immediately after placing the order, unless cash on delivery has been selected and the Shop offers that option at the time. As a rule, the Shop does not accept parcels sent cash on delivery.

Products are delivered within the Republic of Poland and to selected countries abroad.
Goods are shipped through: a) InPost (parcel lockers/courier) for domestic shipments; b) the courier company FedEx for international shipments.
In-person pickup is not available.
Delivery costs are paid by the Buyer and added to the order price. The Buyer is informed of these costs before completing the order.

A Buyer who is a Consumer has 14 days from delivery of the goods to withdraw from the contract without giving a reason.
A notice of withdrawal may be sent by email to kaldun@kaldun.pl.
If a refund is required for a transaction paid for by card, the Seller will refund the bank account linked to the Customer’s payment card.
The refund will be made without undue delay and no later than 14 days after receipt of the withdrawal notice. The Shop may withhold the refund until the goods have been returned.
The Buyer bears the direct cost of returning the Product. Returned goods should be sent by registered mail or parcel service. The Shop does not accept parcels sent cash on delivery.
The same rules apply to exchanges (for example, for a different size), provided that the goods show no signs of use.

The Seller must supply goods that are free from defects.
Product complaints should be emailed to kaldun@kaldun.pl. Please include the Buyer’s details, order number, a description of the problem and the remedy requested.
The product concerned must be packed securely and returned to the address agreed after the complaint is submitted (for example, the parcel locker address provided in the correspondence).
The Seller will respond to a complaint without undue delay and no later than 14 days after it is submitted. Dispatch of a replacement or repaired product following acceptance of the complaint takes up to 7 business days.
The costs of a justified complaint will be reimbursed to the Buyer after the complaint is accepted.
Deliberate or accidental mechanical damage and damage caused by improper use are not covered by the complaints procedure.
Please check the condition of the delivered parcel in the courier’s presence. The absence of a damage report drawn up with the carrier may make a claim for damage in transit more difficult.

Data controller: The controller of personal data is the shop at www.kaldun.pl.
Legal basis and purpose of processing: Personal data (such as first name, last name, address and email address) is processed to perform the sales contract (Article 6(1)(b) GDPR), meet accounting and tax obligations and handle product complaints. Providing the data requested in the order form is voluntary but necessary to process the order.
Retention period: Data is processed while the order is being fulfilled and then archived for the period required by tax law (normally 5 years).
Recipients of data: Buyers’ data may be entrusted to providers supporting order fulfillment: delivery companies (InPost, FedEx), payment providers (mElements S.A., PayPo, etc.) and an accounting firm.
Rights of the data subject: The Customer has the right to request access to their data, rectification, erasure, restriction of processing and data portability, and to object to processing. Requests may be submitted through the customer account or by email to kaldun@kaldun.pl.
Cookies: The Shop automatically collects information contained in cookies. These are text files stored on the Customer’s device, used to keep the shopping cart and login functions working correctly and for statistical purposes (such as Google Analytics).
The Customer can disable or modify cookie handling at any time through their web browser settings. Disabling cookies may affect the proper functioning of the Shop.

Matters not covered by these Terms and Conditions are governed by the Polish Civil Code, the Consumer Rights Act and other applicable provisions of Polish law.
Disputes between the Seller and a Consumer may be settled amicably, including through the European ODR platform (http://ec.europa.eu/consumers/odr) or before the competent court of general jurisdiction.
The Shop reserves the right to amend these Terms and Conditions for valid reasons, such as changes in the law or in payment or delivery methods. Orders placed before an amendment will be fulfilled under the terms in effect when they were placed.
These Terms and Conditions take effect on August 25, 2026.